Envy 34c Monitor Refresh Rate - Why Only 30 Hz

[MonitorMan]

I have purchased an Envy 34c minitor - and it is a great monitor!

I have connected it to my HP Envy laptop via an HDMI cable - the only output available on the notebook.

I am running the monitor at native resolution of 3440x1440.

But I am only getting 30 Hz screen refresh rate.

My qustion, should I worry that the refresh is so low?

Then I looked at page 29 of the HP manual and what it says is quite remarkable.

I paraphrase -

"At native resolution with HDMI the refresh rate is indeed limited to 30 hertz -BUT THE MONITOR WILL CONVERT UP TO 60Hz REFRESH"

I spoke to HP and they said this was correct but could offer no method by which i could validate it. Most refresh rate checkers simply check the output from the computer - I think!

My questionis to ask  whether this conversion is possible and if so how can i confirm it has happened?

[Resolv_S]

Hi@MonitorMan,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

Monitor refresh rate locked at 30Hz. Is that, correct?

It’s a hardware lock, however, you have options to increase the refresh rate using the monitor/display drivers.

It also depends on the type of connection made between the PC to Monitor.

Try updating the video driver of the PC once and check if that solves the issue.

Hope the solution answers your query. Feel free to reply back for more.

Resolv_S

Glad to help you. I work for HP

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[MonitorMan]

I am using an Hdmi lead, as I said.
I am using the drivers provided by HP.
I accept that at full native resolution this will only allow 30hz. I also know, because I have tried it with another pc, that I can get 60hz with a displayport link. But my HP notebook only has an hdmi output so displayport is not an option.

My questions were:
1. Do I need to worry about only getting 30hz?
2. Is it possible for the monitor to upconvert this to 60hz as assured in the HP Envy 34c manual (and if it can how can I confirm this is happening)

[Sizzlingsum_13]

Hi@MonitorMan

Thank you for the update.

MonitorMan you already know the answer, for resolution of 3440x1440 you get  30hz as the refresh rate and you don't have to worry about this.

However, if want to want to increase the refresh rate decrease the resolution.

Have a nice day and happy new year 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.