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03-08-2015 03:42 PM
03-10-2015 11:02 AM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your desktop computer shows a blank screen when it boots up, and I would be happy to assist you in this matter!
To further diagnose this issue, I recommend following the steps in this resource on Screen is Blank after Starting the Computer. This should help return the display screen back to functionality
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
I hope this helps!
03-11-2015 07:56 PM
06-26-2015 02:48 PM
06-26-2015 03:13 PM
Thanks for the reply.
Ive just ordered a replacement motherboard, that should arrive wednesday, so will post an update whether it solves my problem.
I took mine to bits to see if their was any blown capacitors. When looking at my board, it appeared like their was some slight heat discoloration around some of the resistors under the memory slots.
Kicking myself really, as i noticed it was going though a constant hibernate/wake cycle every 15 mins today and never investigated why. Ironically, the machine that this replaced died from the same issue!
06-30-2015 02:18 PM
The new motherboard arrived today.
I can confirm that it was the faulty part, as my pc is working again. Cost me £129 for a brand new, unused one from ebay.
Disappointed that a machine that cost me £650 died just before its 2nd birthday. I will most likely go back to a monitor/tower setup when replacing as replacement parts are cheaper 😕
I had a closer inspection of the old motherboard, again, and it looks like new with no visual signs of failure.
Good luck with fixing your own