HP Support Asistant - Ralink August 2013 Update

[sjohal]

My PC HP Touchsmart 520-1038 has Ralink driver issue. It stopped working all of a sudden around May 11th 2014. When I tried downloading the driver from HP site it says my PC does not meed minimum requirements t install the driver. My Windows 7, 64 bit OS is all up to date.

Please help!

[Dunidar]

Hello sjohal,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand you are having issues installing the newest update for your Ralink on your HP Touchsmart 520-1038 Desktop PC. I am setting out some steps for you to follow to see if we can get it properly installed for you:

Step 1. Download the Original Ralink Wireless Network Controller Driver (DO NOT INSTALL YET!)

Step 2. Download the Ralink Wireless Network Controller Driver Update (DO NOT INSTALL YET!)

Step 3. Click Start

Step 4. Click Control Panel

Step 5. Click Device Manager

Step 6. Click Network Adapters

Step 7. Right-click and Uninstall the Ralink driver (Ensure you deleted it when prompted)

Step 8. Install the Original Ralink Wireless Network Controller Driver

Step 9. Install the Ralink Wireless Network Controller Driver Update

Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!

[Jeffer92]

hi dunidar

i´ve been having this problem... when ever i try to do the free up grade of my laptop to win8.1 it doesnt allow me, first the store send me to the web plage of microsoft then the web page says that i need to download son updates i try and the second one cant be install on my laptop after that i install the asistant to install the win8.1 and everything is ok but it shows that i need to update the ralink pcie bluetooth adapter and i did it like thousand of times but when i tried to instal the last update wich i guest is what i need to upgrade my win it shows the following error 9996 saying that i dont have the minimal requierments... please tell me what on earth is happening?? this is my product number f4h58la#abm

[Dunidar]

Hello @Jeffer92,

I understand that you are getting the error 9996 when trying to run a HP Update so you can update to Windows 8.1 and you want to know what is going on. I am providing you with an HP Support document: HP Update Error: Your system does not meet the minimum requirements for this update. Update has been..., which will explain why you are getting the error.

Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!

[red-genie]

Hi Dunidar

I'm having issues with my wireless lan and which is not showing up in device manager. so i've tried to reinstall the driver and i'm getting the message "Your system does not meet the minimum requirements for this update.

Update has been cancelled. (9996)" i'm the administrator and my system meets the requirements of the update.
Is there anyway you could help me?  

[Dunidar]

Hello @red-genie,

I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.

How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

[red-genie]

hp pavilion p6320uk 
product number WE167AA
Running 64bit windows 7 home premium