HPSF.exe has stopped working

[tom38]

When I try to open HP Support Assistant I get an error message HPSF.exe has stopped working. Application has encountered a serious problem and must close. My warranty expired on 09/12/2012. Does HP Support Assistant go away when warranty expires. If not anybody have an idea how I can fix?

[DavidPK · Accepted solution]

Hi,

It's nothing to do with your warranty ending, however this can be a temperamental piece of software.

Try the following.

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

When this has completed, restart the PC.

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

After the installation, restart the PC again.

Regards,

DP-K

[tom38]

Thanks much, problem solved.

[DavidPK]

Hi,

You're welcome and glad it helped

All the best,

DP-K

[Plenum]

Worked like a charm for me... 

---

(The Mr.Fixit program DID remove HPSupport Assistant, but at the end of the process there was a message saying it did NOT remove the program, BUT the problem was solved.  Hmmm...   Contradictory info, if you ask me.)  Anyway, the reinstallation was nice and smooth.  Thanks!

[tom38]

Same here. But everything worked perfect.

[Plenum]

Accept as Solution

[NanaHa]

Thank you, it helped.

[SMAK]

I have the same problem of the dialogue box telling I need to restert etc so followed the solution and have uninstalled but as I went to download from the link supplied I thought it said it's only for Windows 8 - I have windows 7 and don't want to upgrade

[tom38]

I can not help you on that one. When I used the recommendation I was using Windows 7 and Windows 8 had not been released at that time.