I CANT SWITCH ON BANG AND OLUFSEN

[mttprc11]

I just brought a HP ENVY 32 32-inch Media Display with Bang and Olufsen and i am trying to swtich on the BANG AND OLUFSEN option on the screen for better sound but it wont let me why??

[Mister_Do]

Hi mttprc11,

How are you attempting to turn it on? Can you provide more details on what you are doing and what is happening on the monitor?

[mttprc11]

Hi there,

Yes I am trying to switch it on. I went on to the menu options on my monitor clicked management option then to audio options which I then tried to switch the bang and olufsen sound on but it just automatically goes back to the previous setting.

[Mister_Do]

What is the previous setting that it keeps reverting to?

[mttprc11]

It keeps going back to the select audio auto detect.

[Mister_Do]

What other options are there on that screen? I ask because I don't have this monitor personally, but I'm trying to see if I can help identify the problem from what I know of other monitors and audio issues.

Also, do you have any other speakers or headphones plugged into the monitor or the PC it's connected to?

[mttprc11]

Well the other options are display port audio, mhl/HDMI audio and pc analog audio. I don't have anything plugged in just using the monitor speakers.

[Mister_Do]

What sound are you listening to from the monitor to check the sound quality?

I'm wondering if the Auto-Detect settings are searching for a signal. Try connecting a PC or game console with HDMI if possible, and see if this changes the selection or your ability to change the setting.

[mttprc11]

Well the sound is normal really. That's why I wanted to switch it on to see if it got better. I tired with the HDMI cable but still didn't work still changes back to normal settings.

[Mister_Do]

What are you connecting to the other end of the HDMI?

Do you plan to connect a PC to the monitor? 

Did the monitor come with an installation CD? If so, you may want to try connecting a PC to the monitor and then installing the CD software. There might be software to control the audio settings directly from the PC.