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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2011 03:59 PM

HP Recommended

My KU-0841 keyboard's volume up, volume down and mute keys aren't working. When I press them the volume doesn't change and the volume status display on the monitor doesn't show. The monitor model is HP-2010i.( I believe that is an "i" at the end.)

My Windows 64 bit Device Manager is reporing 2 drivers for the keyboard: HID Keyboard Driver and Microsoft USB Dual Receive ireless Keyboard (IntellType Pro). Although, this is not a wireless but a USB keyboard.

My HP Desktop is a Pavilion p6520y.

 

Any help will be appreciated,

James

9 REPLIES 9

‎05-05-2011 09:58 AM

HP Recommended

I guess I'm just wasting my time here.

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‎05-05-2011 10:18 AM

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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

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‎05-05-2011 11:49 AM

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When I click "United States-English" I get an internal error 500. Something wrong with the Support web site?

 

James

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‎05-05-2011 12:28 PM

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It worked now.

 

Thanks,

james

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‎05-06-2011 01:46 PM

HP Recommended

I found out I had the 'Human Interface Device Access' disabled.

MS Tech Support straitened me out.

 

James

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‎04-05-2013 11:38 AM

HP Recommended

I am having this same problem with my KU-0841 keyboard. The volume keys improve my efficiency at work, and it would be great to find a fix for this.

 

If you're up for it James, would you explain what exactly you did to get your volume keys working again?

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‎04-05-2013 12:56 PM

HP Recommended

Hello holdenm2,

 

You’re having a problem with the volume keys not working.

 

If James was having the same problem, he went to device manager and clicked on human interface device.

Right clicked USB input device and selected enable.

 

If the only option that you have is to disable, go ahead and select uninstall and restart the computer.

This will uninstall and reinstall the driver for the keyboard.

 

Here is a link to device manager.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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‎04-05-2013 03:36 PM

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Success. Thanks Anthony.

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‎04-05-2013 03:42 PM

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holdenm2,

 

Your welcome!

Thanks for letting the community that it worked, it could be a big help for other community members that are having the same problem.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

 

Have a good day.

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