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Intern
Posts: 57
Member Since: ‎08-07-2010
Message 1 of 10 (8,581 Views)

KU-0841 Keyboard Volume Keys Not Working

My KU-0841 keyboard's volume up, volume down and mute keys aren't working. When I press them the volume doesn't change and the volume status display on the monitor doesn't show. The monitor model is HP-2010i.( I believe that is an "i" at the end.)

My Windows 64 bit Device Manager is reporing 2 drivers for the keyboard: HID Keyboard Driver and Microsoft USB Dual Receive ireless Keyboard (IntellType Pro). Although, this is not a wireless but a USB keyboard.

My HP Desktop is a Pavilion p6520y.

 

Any help will be appreciated,

James

0 Kudos
Intern
Posts: 57
Member Since: ‎08-07-2010
Message 2 of 10 (8,555 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

I guess I'm just wasting my time here.

Retired
Posts: 1,058
Member Since: ‎11-19-2010
Message 3 of 10 (8,552 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Intern
Posts: 57
Member Since: ‎08-07-2010
Message 4 of 10 (8,549 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

When I click "United States-English" I get an internal error 500. Something wrong with the Support web site?

 

James

Intern
Posts: 57
Member Since: ‎08-07-2010
Message 5 of 10 (8,547 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

It worked now.

 

Thanks,

james

Intern
Posts: 57
Member Since: ‎08-07-2010
Message 6 of 10 (8,530 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

I found out I had the 'Human Interface Device Access' disabled.

MS Tech Support straitened me out.

 

James

Honor Student
Posts: 2
Member Since: ‎04-05-2013
Message 7 of 10 (6,084 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

I am having this same problem with my KU-0841 keyboard. The volume keys improve my efficiency at work, and it would be great to find a fix for this.

 

If you're up for it James, would you explain what exactly you did to get your volume keys working again?

Distinguished Professor
Posts: 2,800
Member Since: ‎02-19-2013
Message 8 of 10 (6,075 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

Hello holdenm2,

 

You’re having a problem with the volume keys not working.

 

If James was having the same problem, he went to device manager and clicked on human interface device.

Right clicked USB input device and selected enable.

 

If the only option that you have is to disable, go ahead and select uninstall and restart the computer.

This will uninstall and reinstall the driver for the keyboard.

 

Here is a link to device manager.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

Honor Student
Posts: 2
Member Since: ‎04-05-2013
Message 9 of 10 (6,068 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

Success. Thanks Anthony.

Distinguished Professor
Posts: 2,800
Member Since: ‎02-19-2013
Message 10 of 10 (6,066 Views)

Re: KU-0841 Keyboard Volume Keys Not Working

holdenm2,

 

Your welcome!

Thanks for letting the community that it worked, it could be a big help for other community members that are having the same problem.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

 

Have a good day.

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