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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2014 02:08 AM - edited ‎02-20-2014 02:16 AM

HP Recommended

Hi wondering if you could help.

 

Reformatted HO Compaq DX2420 and need to reinstall newtork adapter i think as i have no internet via Erthnet cable 

 

Details 

 

Adapter vendor - realtek Semiconductor

Adapter Name - RTL8139/810X family fast ethernet NIC

Subsys - HP 

Bus Type - PCI-E 

 

Running Windows XP professional 2002 - SP3

 

Thanks 

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‎02-20-2014 07:34 AM - edited ‎02-20-2014 07:34 AM

HP Recommended

Hi:

 

Below is the link to the XP Realtek nic driver from your dx2420's support and driver page.

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3919564&sp...

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‎02-20-2014 08:39 AM

HP Recommended

I have downloaded the above and installed but i am still getting 

 

The Drivers for this device are not installed in the device manager.

 

The erthnet cable is not being detected.

 

Thanks 

 

A

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‎02-20-2014 08:41 AM

HP Recommended

Please go to the device manager and click on the ethernet controller device needing drivers.

 

Then click on the Details tab on the top of the ethernet controller device window you opened.

 

Post the string of characters that start with PCI\VEN.

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‎02-20-2014 09:14 AM - edited ‎02-20-2014 09:16 AM

HP Recommended

untitled.JPGPCI\VEN_10EC&DEV_8136&SUBSYS_2A78103C&REV_01\4&1B41B794&0&00E0

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‎02-20-2014 11:54 AM

HP Recommended

Hi:

 

The most likely cause for the Realtek NIC not installing is because of that missing smbus controller device which is part of the motherboard that controls access to the NIC.

 

The hardware ID's confirm that is a Realtek 10/100 NIC so that driver should have worked.

 

This is the driver you need for the smbus controller.  Install that first and reboot.

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3919564&sp...

 

Then reinstall the Realtek NIC driver posted above.

 

If that still doesn't get the ethernet adapter installed, then use the driver directly from Realtek at the link below.

 

You want the 5th one on the list WXP auto install.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTy...

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‎02-22-2014 09:01 AM

HP Recommended

Hi there....

 

I accidentally uninstalled my Ethernet Controller when I was deleting some unwanted programs. Wondering if you could help me get to the driver I need?

 

PCI\VEN_14E4&DEV_167B&SUBSYS_2808103C&REV_02

 

Thank you so much!!

 

-Rebecca

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‎02-22-2014 09:04 AM

HP Recommended

Hi, Rebecca:

 

Go to your PC's support and driver page and install the Broadcom NetXtreme Gigabit Ethernet driver.

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‎02-22-2014 10:29 AM

HP Recommended

Awesome - worked like a charm.

 

Thank you!!

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‎02-22-2014 10:42 AM

HP Recommended
You're very welcome.
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