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sekguy
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On startup screen goes to select keyboard language and keyboard and mouse quit functioning

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pavilian p6574y
Microsoft Windows 10 (32-bit)

On startup screen will eigther go to blue windows screen and freeze up or it will go to select keyboard language screen but the keyboard and mouse do not function on that screen to select one. If I go into one of the f keys on startup the mose and keyboard work just fine but I still cant use my PC

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Resolv_S
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Hello@sekguy,

 

Welcome to the HP Forums!

 

I have read your post and understand that you need assistance in fixing the boot issue on the PC. I will definitely help you.

 

I have found a Guided troubleshooting article online from HP which will definitely find a solution for the issue.

Please use the link below and perform the steps to check if that fixes the issue.

 

http://hp.care/2fvFhBM

 

Hope that answers your question. Let me know for more.

 

Resolv_S

 

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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sekguy
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Did not change anything. Still will not open.

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Resolv_S
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Hey@sekguy,

 

Thanks for the response.

 

Then, try performing the recovery using the link below and check if that solves the issue.

Doing the recovery will wipe all your personal information including the software will be lost.

Please use the link below to perform the recovery on the PC.

 

http://support.hp.com/us-en/document/c04758961

 

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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