-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- Re: Pavilion p6510y memory upgrade

Create an account on the HP Community to personalize your profile and ask a question

03-22-2017 08:51 PM
I did purchase compatible memory and it was from a source I found using the specs for a Pavilion p6510y. The 8 GB is in two sticks of 4 GB each. Using your logic of not mixing memory from different manufactures or capacity, I just tried removing all memory and the installing a 4 GB stick in slot 1 and a 4 GB stick in slot 2. Both sticks are from the same manufacturer. When I booted up it said I had 8 GB of INSTALLED memory (3.24 GB usable). Doesn't mater what I use if 4 GB or more is installed in pairs then I have 3.24 GB USABLE.
03-22-2017 09:06 PM
Not sure what you are asking me.
It tells me I have Windows 7 Home Premium 64 bit
It tells me I have 12228 MB PC3-10600 RAM installed
Memory Bank 1 4096 MB DDR3 SDRAM
Memory Bank 2 4096 MB DDR3 SDRAM
Memory Bank 3 2048 MB DDR3 SDRAM
Memory Bank 4 2048 MB DDR3 SDRAM
In the Control Panel checking on Memory Installed it says what I have installed. It also says haw much is usable. That figure is either 1.something (when I installed a single 2 GB stick as per your request) or 3.24 GB usable if 4 GB or more is installed.
03-23-2017 12:11 AM
Thanks for the assist. He never reported back what CPIUD CPU-Z stated on the timing.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
03-23-2017 01:45 AM
@KWB2 wrote:I did purchase compatible memory and it was from a source I found using the specs for a Pavilion p6510y. The 8 GB is in two sticks of 4 GB each. Using your logic of not mixing memory from different manufactures or capacity, I just tried removing all memory and the installing a 4 GB stick in slot 1 and a 4 GB stick in slot 2. Both sticks are from the same manufacturer. When I booted up it said I had 8 GB of INSTALLED memory (3.24 GB usable). Doesn't mater what I use if 4 GB or more is installed in pairs then I have 3.24 GB USABLE.
"Doesn't mater what I use if 4 GB or more is installed in pairs then I have 3.24 GB USABLE." That is because your PC was not delivered with a discrete video card. The memory for the integrated ATI Radeon HD 4200 graphics
onboard video is being shared from the memory you have installed. I would install a discrete PCIe x 16 video card with at least 2GB.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-23-2017 10:31 AM
The configuration of memory that you shared in your earlier post was abnormal.
Try it in the following configuration:
DIMM 1 4096 MB DDR3 SDRAM
DIMM2 2048 MB DDR3 SDRAM
DIMM3 4096 MB DDR3 SDRAM
DIMM4 2048 MB DDR3 SDRAM
It might even make enough of a difference and show all of the memory as being recognized by Windows.
If you put in the 4GB sticks by themselves, put them in alternate slots, not next to each other. You called it memory bank 1, but they are actually slots DIMM1, DIMM2,DIMM3,DIMM4. Put same capacity memory modules in DIMM1 & DIMM3 or DIMM2 & DIMM4.
Notice the labels I pointed to in the motherboard configuration diagram.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-23-2017 03:27 PM
I tried putting the 4 GB's in 1 and 3 and the 2 GB's in 2 and 4. Booted up and I checked BIOS. Said that configuration for a total of 12 GB of total memory. Checked Control Panel and it said 12 GB memory installed (3.24 usable). Same problem from the beginning. Also checked Resource Monitor to see what it said about memory. Using between 70 and 73% of 3319 MB of Physical Memory.
I am just trying to upgrade a computer that was given to me to give to Granddaughter for schoolwork. This has never been this much of a pain. Have done this twice with Windows XP systems. Had no problems.
03-23-2017 03:33 PM
Dimm 1 and Dimm 2 are blue in color and Dimm 3 and Dimm 4 are white in color. I understood that you put pairs of memory in the same color. What you told me to do is put a 4 GB and a 2 GB in each color. Which way is correct? Matching memory in the same color or one in each color?
03-24-2017 01:11 AM - edited 03-24-2017 01:23 AM
OK.
That is a definitely different than a standard motherboard.
Put the DIMMs in the same colored slots.
I will look in the manual to see if there is configuration data.
Nope.
There is not a list of slots and configuration. Some HP desktop manuals have that information.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-26-2017 07:44 PM - edited 03-26-2017 07:47 PM
I finally had time to sit down and I figured out CPU-Z is a free download so downloaded that and ran it. Do you want me to post the entire report or just part of it?
I also ran System Info.It listed Physical Memory as 3,320 MBytes, Available Physical Memory as 2,153 MBytes. If you need any more of that info I can post it. (This was with 12 GBytes installed and it showing 12 GBytes in BIOS)
CPU-Z
Memory Tab
Type DDR3 Size 12 GBytes Channel # Dual DC Mode Unganged NB Frequency varied around 2000MHZ
DRAM Frequency @666 to 667 MHZ FSB:DRAM 3:10 CL 9.0 clocks tRCD 9 clocks tRP 9 clocks tRAS 24 clocks tRC 33 clocks CR 2T
SPD Tab
Slot#1 DDR3 4096MBytes PC3-10700(667MHZ) Samsung Ranks Dual Week/Year 20/12
Slot#2 Same info as #1
Slot#3 DDR3 2048 MBytes PC3-10700(667MHZ) Elpida Ranks Dual Week/Year 29/10
Slot#4 Same info as #3
I did not list part numbers or serial numbers
