• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-07-2022 10:09 PM

HP Recommended
Product: HP All-in-One PC 24-dp0000wa (7TT88AV)
Operating System: Microsoft Windows 11

The wifi is slow at times and I have been trying to identify the root cause of the issue.  I just noticed that the Realtek adapter is running over the 2.4Ghz network rather than 5Ghz network.  I tried to download latest driver, reinstalled it but it does not work.  

 

Driver Date: 8/12/2021

Driver Version: 2024.0.10.224

 

Please help.  

Category:
2 REPLIES 2

‎02-08-2022 01:16 AM

HP Recommended

@BarryKC -- you are not the first to have your issue.  Try:

 

  1. Solved: Slow 5G wifi with Realtek rtl8822ce 802.11ac adapter - HP Support Community - 8036651
  2. Solved: Realtek RTL8822CE 802.11ac PCIe Adapter Problem - HP Support Community - 7503095
  3. maybe: Realtek RTL8822CE 802.11ac PCIe Adapter issues reconnecting ... - HP Support Community - 7353801

?

 

‎02-15-2022 06:27 AM

HP Recommended

Hello and welcome to the club, but the opposite way.

 

At the moment I don't recommend using the 5GHz network with this particular card because it has (at least at machines which I'm installing right now) a serious bug, see https://h30434.www3.hp.com/t5/Gaming-Desktops/Realtek-RTL8822CE-802-11ac-PCIe-Adapter-connection-iss...

 

In my scenario, if you're just surfing the Web, the 5GHz 802.11ac works more or less OK.

 

But if you need something from your internal network, e.g. shares, print servers etc., there is a huge hickup/freezing of the network environment.

 

Furthermore, you state that you cannot connect to 5GHz. Are you sure if your access point is 5GHz capable an you dont have a couple of in between?

 

Just FYI.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.