Windows 10 update

[JohninFL]

I am receiving error message 0x87af000b since the windows update kb4013418 on 03/15/2017. I tried to unistall this update and it does not allow it. Nobody seems to know how to correct this error code. Any help and suggestions will be appreciated.

[Jeet_singh]

Hi @JohninFL,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from the post that you are getting an error message after the recent Windows update on your HP notebook. Don't worry I'll try my best to help you with this,

1, Make sure that the computer is up to date.

-Use Support Assistant and Run Windows Update.

2. Make sure Windows Firewall is not blocking the app.

3. Make sure apps are up to date

- Run the Windows Store and check “App updates” under Settings.

Download and run the Windows Store App Troubleshooter, using this link.

For more additional steps, please follow this link.

Please reply with the details for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[JohninFL]

Hi Jeet_singh,

I tried all of your suggestions but still have an issue with the Windows 10 store. The troubleshooter is telling me that the cache may be damaged. How do I fix this?

This morning when I went to the store a message popped up telling me that I need a new app to open the store/games but not the app name or number. Do you know what this is and where do I find this app?

Thanks for your help!

[Riddle_Decipher]

@JohninFL

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I need to know which app is it that you need the store for?

If a particular app isn't installed, you will need to install it for the interface to work, you could alternatively set a program as default under control panel:

To change which apps your system uses to open certain file types, complete the following steps:

1. Press the Windows  + I keys to open the Settings application.

2. Click System to open your system settings.

3. Select the Default apps tab from the menu on the left.

4. Choose any app that you want to change from the list, click it, and click your desired app from the menu that pops up.

5. Close Settings

Let me know how that works out, keep me in the loop and Good luck! 😉

[JohninFL]

I tried your suggestion and it did not work. I am trying to download games from the Windows Store. I am now getting the message that I need a new app to open the MS-Window-Store. Do you know what this is? Do you know where I can find this app?

Thanks

[wb2001]

@JohninFL,

Your having an issue with WIN 10 updater, let's fix the errors in the services.

https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-syste...

https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

[JohninFL]

I tried the updater and I am still getting the same message when I try to open the Windows Store...You'll need a new app to open MS - Windows - Store.  Does anyone know what this app is or where to get it?

This issue started after update KB4013418 back in March.  I tried to uninstall this update but could not. I tried to do a recovery but it would not let me go back to that date. I don't want to do a factory recovery but I may have no choice.