cannot open optical disc drive on hp probook

[gregg67]

i have a new probook 645 and am unable to open the DVD player.  i cannot find an eject button anywhere on the machine, and the drive does not show up under devices.  any ideas?

[Nuccii]

Presume you mean the HP probook 645 G1.  What version of Windows are you using?

Does CD/DVD drive appear in Device Manager and is there a yellow exclamation mark or red X?

Look at the diagram, page 12 of the Manual for the placement of the Drive and the Eject button.

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=540540...

[gregg67]

thank you for the reply.  my drive/tray does not have an eject button (manual says eject button is on "select models only")

[gregg67]

yes, that is the correct model.  running Win7 Pro 32bit

[Nuccii]

Does it appear in Device Manager?

Double click My Computer, does the DVD drive appear, if so, right click then eject.

[gregg67]

no, the drive does not show up in devices.

[Nuccii]

Is there any "Unknown" device showing in Device Manager?

Clicking the Start button . In the search box, type System Information, and then, in the list of results, click System Information. Does it show?

If it does not appear anywhere then the model you have did not come with a DVD drive or it has disconnected itself.

Did you just get this computer?

[gregg67]

no, no unknown devices, and the ODD does not show up anywhere.  yes, i just got the computer.  there is what appears to be a disc tray, but no eject button.  according to the specs, it was to have a dvd drive. 

[gregg67]

i took the back panel off the machine.  it *looks* like there is a drive in there, but not sure.

[Nuccii]

I do not know where  you got the computer from but maybe this is a question you should ask them whether there was one installed or not.  If yes and still under warranty then they should fix it.