Helpful tools and links


 Capture.JPGThis page is designed to share helpful information to save you time when you are looking for an answer. It may be a question on the media available on a laptop or a diagnostic tool to troubleshoot a printer issue.


If you come across another helpful source, please let us know in the Inner Circle, the private board where experts, HP engineers, and forum administrators congregate.


Partner Services Media Library

The Partner Services Media Library features animations and videos illustrating service and support procedures for many HP products. This just-in-time training tool allows users to quickly identify and access the information needed to assist with teardown, part replacement, assembly and other common hardware procedures.


HP Printer Diagnostics

If you need help fixing common printer problems, check out HP Printer Diagnostics to quickly access and download free diagnostic tools. Please remember that these diagnostic tools do not support the Mac OS.


Links to helpful resources

An HP employee pulled together some of the top issues that people post on the Forum and provided helpful documents addressing  this issue. Note: Access to this site is through the Inner Circle, which is restricted to HP Experts.


HP System Diagnostics UEFI

HP System Diagnostics is a Unified Extensible Firmware Interface (UEFI) based hardware diagnostics program that is used to validate if a system is functional enough to start up the operating system. 


HP Support Assistant

HP Support Assistant is an HP application that can help you optimize your PC performance and resolve problems with automated updates and tune-ups, troubleshooting tools, online technical content, and several assistance options.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation