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Cannman82
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HP Reverb G1 Display malfunction

HP Recommended
HP Reverb G1 Professional
Microsoft Windows 10 (64-bit)

Hi community,

 

Issue:

I have a 6-month-old Reverb G1 Pro. Today I was using it for about an hour and the screen is suddenly only showing grey noise after briefly going black like a TV on a channel you don't get with purple and blue mixed in but still tracking. It's been blacking out on and off and getting worse but restarting it usually fixes that However, nothing is fixing it now. 

 

Troubleshooting:

I've tried switching the display port switched graphics cards and USB ports, I've reinstalled associated drivers and WMR. and I did not do any updates recently before the issue arrived.

 

Proc. Core  i7 7700

Memory 32MB ram

Graphics card RTX 2080 TI

OS Win 10 64bit

 

Thanks for any help.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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HP Recommended

Hi@Cannman82, Welcome to the HP Support Community!

 

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Pielander
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I had exactly the same problem on 7 Jan 20. I checked my Nvidia gpu driver and saw it had been updated that day. (I'm afraid I couldn't tell you which version it was). When I rolled back to the previous version of the driver (dated some time in July 2020) the issue went away.

 

Good luck! 

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