cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
5 4 0 0
Message 1 of 14
925
Flag Post

HP Reverb G2 Left controller stuck in up position

HP Recommended
HP Reverb G2 Motion Controller (Left)
Microsoft Windows 10 (64-bit)

Several users have reported that their Reverb G2 Left motion controller's left thumbstick sticks in the up position.

Is there a recommended fix for this? I am reluctant to take apart the controller without instructions, and reluctant to spray silicone lube in there as the problem is probably the thumbstick module under the joystick.

 

Other users having this problem

https://www.reddit.com/r/HPReverb/comments/jxd3oe/thumbstick_is_sticking/Photo on 2020-11-30 at 9.57 AM.jpg

 

Thanks,

 

Chris

13 REPLIES 13
New member
1 1 0 0
Message 2 of 14
Flag Post
HP Recommended

My left thumbstick is also sticking. 

Reply
0 Kudos
Author
New member
5 4 0 0
Message 3 of 14
Flag Post
HP Recommended

I have contacted support and they are helping me with the situation.

Reply
0 Kudos
Level 1
4 4 0 4
Message 4 of 14
Flag Post
HP Recommended

I have the same problem out of the box with my right controller.  Left is fine.

Reply
0 Kudos
New member
3 3 0 0
Message 5 of 14
Flag Post
HP Recommended

joystick.jpg

 

AUSTRALIANS!

 

I have the same problem with my right controller, straight out of the box.

 

However, in Australia, and I get this message when I attempt to log a support case with my serial number.

 

"This product is no longer serviced by HP. You may search for possible solutions on this support website."

 

Have any Australian's been able to get support for this issue?

 

Thanks!

Reply
0 Kudos
New member
2 2 0 1
Message 6 of 14
Flag Post
HP Recommended

I have this issue also on the right thumbstick.

IMAG1483.jpg

IMAG1484.jpg

 

Reply
0 Kudos
New member
3 2 0 1
Message 7 of 14
Flag Post
HP Recommended

I also have been having this issue straight out of the box with my recently received headset. Hopefully HP offers some resolution for a fairly premium device...

Reply
0 Kudos
New member
2 2 0 0
Message 8 of 14
Flag Post
HP Recommended

I also have the problem on the left stick.

So after waiting so many months and postponed so many times and after their promise of having improved the device, they can't even get the basic of the controllers right.

 

What a bunch of amateurs 🙄

Reply
0 Kudos
HP Support Agent
HP Support Agent
19,857 19,816 869 923
Message 9 of 14
Flag Post
HP Recommended

@Sethiathome

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
New member
2 2 0 0
Message 10 of 14
Flag Post
HP Recommended

Hello,

 

Thank you for your reply.

 

Unfortunately, have you tried navigation this monstrosity that is the support page? I'm a Tech Lead and even I find it super hard to do anything. And don't get me started on trying to go past the first pages. Want to register your product? Oh, "a problem has occured, blabla". Over and over. Want to go to support with the virtual agent? Please input your serial number. Yeah, where is it? Ok nevermind, let me try one of the two random numbers on the box. But do I include the three letters after the space or not? Ok, let's do without. Oh, sorry, this is not enough, we need the model number, check on the box where it's written model number. What? Nothing. Ok let's try the other number. Sorry, we can't do nothing for you.

 

And that's my experience with the hp support page. Groundbreaking.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation