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- HP Community
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- I need to contact a support agent for my reverb g2

Create an account on the HP Community to personalize your profile and ask a question
08-17-2021 09:26 AM
Welcome to the HP Support Community!
Don't worry as I'll be glad to help,
I want to thank you for taking the time to speak to us today. As we have limited support boundaries in the support community as of now.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
ECHO_LAKE
I am an HP Employee
08-18-2021 07:57 AM
The HP customer service is really weird. I suspect you were an early adopter of the headset like me (they have an internal glitch for the pre-order headset warranties) and that’s why your serial number and in turn warranty is coming up invalid. Don’t worry here is a list of numbers to call. They include one for most countries. I got this from Reddit and all credit goes to a very helpful HP employee voodoo. They were able to get me a new headset cable. Much better than the warranty purgatory I was in. I also have a link of the page of the Reddit thread. Good luck.
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https://www.reddit.com/r/HPReverb/comments/oyk6xd/revision_2_of_the_reverb_g2_cable_and_all_the/
Wanted to put this here: (Joanna sent me this list. 🙂
Support How to get in touch with HP Support in my country?
https://support.hp.com/us-en/product/hp-reverb-g2-virtual-reality-headset/33835976/product-info
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Or by phone
USA 1-800-334-5144
Austria 43 1 360 277 3907
Belgium 32 2 260 0088
Switzerland 0435479785
Germany 49 69 380 789 060
UK 44 207 660 0403
Netherlands 31 20 504 0646
Norway 23502019
New Zealand 0800449553
Spain 34 91 375 47 70
Taiwan 0800-010-055
UAE 800035703830
Hong Kong 28024098
Denmark 45 35 15 80 58
Turkey 444 81 26
India
France 33 1 70 48 53 19
Canada 1-800-334-5144
Thailand 66 2 787 3344
Saudi Arabia 8008500405
Korea 1588-3003
Russia 8 800 500 9260
Australia 131047
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Japan 0120-566-589
Malaysia 320531894
China 800-810-3888 (400-610-3888) for cell phone