Mouse HP X220 problem or default?

[FreedomWarrior]

Hi,

Since it seems to be impossible to be able to contact HP, because there is no way to contact HP through their website and I've tried in my language and internationally and HP ironically do not detect their own products as well, so I'm using this forum to try to achieve help from someone...
I have bought an HP X220 gaming mouse which I love it, beautiful design and very, very ergonomic for the hand although I want to ask if it is normal when I turn off the computer and when I turn it on again, the mouse loses the speed configuration it was set for. The mouse has 6 different DPI configurations and when I turn the pc on, the mouse resets to the default one which is kind of annoying that everytime I use the pc I have to set the speed. Is this a problem or it was just badly designed?

[KrazyToad]

@FreedomWarrior

I have gone through your Post and would like to help

Have you checked for any latest Mouse Firmware updates on the HP Support site?

Link: https://support.hp.com/in-en/drivers

Keep me posted

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[FreedomWarrior]

Like I said, HP website does not recognize the mouse! Therefore I can't download any drivers.

[praveen196]

@FreedomWarrior

I understand your concerns.

Please click the below link to download the firmware. Please update the firmware and check.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-gaming-mouse/24458154/swItemI...

Have a nice day!!

[FreedomWarrior]

That's the wrong mouse! I said clearly that it is the HP X220! I don't even know what to say... This is getting quite odd to say the least... It's quite unusual to have this kind of support. Here's the link of the mouse I have bought:
http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c06515632&doctype=data%20sheet&doclang=EN_GB&s...

[Riddle_Decipher]

@FreedomWarrior The driver provided by the last tech seems to be the closest driver available to your model, though he's missed on mentioning the same in his post, that said, it looks like the precise drivers/software are unavailable and so, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[FreedomWarrior]

So I would download and install a completely unrelated drivers for my mouse? What kind of support is this? Do you even work at HP? Do you represent HP? What kind of level of incompetence is this?

Also, can you read? I already said that I can't contact HP support because the website doesn't show any contact option and do not detect my mouse model or serial number! I think it's clear what I said and I would appreciate if you take me serious because it seems you're joking with me. This is the worst kind of support I ever received in any brand.

I have bought the mouse 1 week ago, of course it's under warranty! You don't even recognize that the HP X220 is a new model, probably released this year! Astonishing incompetence! One thing is for sure, after seeing such incompetence in the support and HP itself I'll never buy any HP stuff in the future.

If you can't help just admit it instead of wasting my time and energy in this redundant obsolete information.

[Riddle_Decipher · Accepted solution]

@FreedomWarrior I understand this could be frustrating, however, we are only here to help you and since this particular model doesn't have any drivers available as off now, referring you to contact HP is the only available option, and I acknowledge that you've tried contacting HP before, which is why I had asked you to send me a private message with the region you are contacting us from, so I can help you connecting to them as well.

I hope you understand.