Product serial number not working/ device not detected by support site

[TopComplainer]

Hello, recently my Reverb G2 headset has come across some issues, which has caused it to become unusable, no matter how many things I’ve tried with it. With this, I have been attempting to contact support since I have a 3-year warranty for it , but when I got to put in the serial number for the product, it says it’s incorrect, and when I attempt to get it to detect my headset, it doesn’t detect any devices even though I made sure that everything was plugged in and turned on with the detection software installed and working.

[SteffenBaierUK]

Hello @TopComplainer ,

Welcome to the HP community.

This is a peer-to-peer community and not HP support.

Searching for Reverb G2 finds >this<

If you are on Windows 11 24H2 or later, Microsoft has stopped support for the device, and there is nothing that can be done other than downgrading Windows.

Best Regards

Steffen Baier

[TopComplainer]

Hello, though my post may have not been worded the best, what I meant was that I would like to know if there is still any way that I might be able to contact support even with the serial code not working

[SteffenBaierUK]

Hello @TopComplainer ,

So far, you have not shared with us volunteers what your issue is.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier