HP OMEN 16 Black artifacts

[ngmr]

and what do we do? we dedicate our lives to discover the failure? It is not on our account. Nobody knows where the fault is and they play trial/error and it does not seem that engineers are involved, since quick repair methods are used first, without understanding that the problem goes beyond a simple change of motherboard, it may be that they require studying the integrations of everything to find out where the failure can come from, in my case from many different applications. Surely with a bios update they could fix it, but nobody seems to do anything about it, it's very frustrating and nobody wants to pay for something like that.

[KonstOmen]

I don't have that option to return the laptop rn, cos of I am traveling a lot. I did contact HP representatives and no results, nobody knows and doesn't want to fix it. I see the mb replacement doesn't help anyway. The engineers are not involved, for sure, and that's how HP works. HP manufactures the product, they quickly test it and pass it in a production without further investigation.

My understanding to that problem is that we can load the GPU like 1% in the background and it will just work.

So we have 2 options:

1. To write some kind of software for this, as a temporary solution, to keep the load on GPU
2. To tweak the GPU inside of the software (AMD Adrenalin - Performance - Tuning IS EMPTY)

What do you think of that?

[KonstOmen]

I have a temporary solution for both (Linux/Windows), let me know whether it works or not:

I will paste the instruction here.

1. Install Temurin JDK 17 (x64) from here https://adoptium.net/temurin/releases
2. Add env variable JAVA_HOME pointing to your java home (not the bin folder)
3. Unpack the workaround.zip (https://drive.google.com/file/d/1ovTahO2Lcmi2-6quVDzy93_qx6ZJGjBW/view?usp=sharing) anywhere (no need to run it as administrator)
4. start -> run -> paste "shell:startup" place reference to noconsole.bat inside of the bin folder. This is used in order to start it automatically.

This is a temporary solution, it runs simple computations using main EXTERNAL GPU (which is basically used for external monitor) but it is not making something intensive, see the task manager, the process does almost to NOTHING. It won't effect games and rendering at all. But all of the black artifacts and squares completely GONE.

I am a bit confused, cos this has to be done by HP, at least as a temporary solution.. And this is a WORKAROUND, as long as HP doesn't have engineers to fix it.

There will be an icon to start/stop the GPU task.. And it will start automatically.

Not dropping the GPU voltage..

Let me know if you have questions..

[JohnDeMol]

Amazing, I'm hoping that HP will use the information you've provided @KonstOmen (that is unfortunately buried pretty deep) to troubleshoot and fix the issue.

[KonstOmen]

One more update from my side. I have installed the new BIOS F.15 (it was F.14), surely they didn't fix that issue. It is still there! So, either use the temporary solution (it's not using undocumented features, using the OpenCL which AMD recommends) or return the laptop if you can.

The only thing I am sure now, that the AMD GPU works just fine if it can do the calculations without issues. So, that the HP..

[arkadiy915]

how to tag someone from hp support here, would you pay attention to fresh information?

[eMsi1337]

Your solution helps but i have problem now with Omen HUB. When i wanted to look on temperatures there were no GPU and app gave me an error, something about "0x00007FFD6065DF21 memory cannot be written", any solution?

[KonstOmen]

Please, use the latest AMD drivers, not the HP (I believe they don't update the driver). Check this link: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-6000m-series/amd-radeon-rx-6000m.... Full install.

[eMsi1337]

I downloaded amd drivers from amd site not hp. Can you tell me what this program basically do?  It acts like it disables the drivers or something. I had to reinstall the driver through device manager to get the OMEN HUB to detect my card.

[KonstOmen]

Will publish a bit later the source code for that utility. It sums two arrays of doubles using the gpu (not the cpu), so it should not affect anything. I had the same issue even before. I tried so many versions of drivers and at some point of time for some reason OMEN HUB didn't want to work with it. Even had issue with AMD Center. So, I used DDU to install the latest drivers and it worked well, but I had to reinstall the HUB as well. I believe this is all because of a version mismatch. On a fresh setup I think there should not be a problem.