cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
SirDanOfCamelot
New member
2 1 0 1
Message 1 of 27
3,736
Flag Post

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

HP Recommended
690-0024
Microsoft Windows 10 (64-bit)

my guess is the integrated GPU is using ram even though it's not needed because the PC has a RX 580. I see no way in the bios to disable the onboard GPU so am I just screwed out of 2.1 GB of RAM? 

26 REPLIES 26
old_geekster
Level 16
Level 16
25,261 18,887 2,918 9,291
Message 2 of 27
Flag Post
HP Recommended

@SirDanOfCamelot, welcome to the forum.

 

Your assessment is correct.  The Integrated Graphics is disabled when a discrete card is installed (AMD RX 580).  This is why there are not settings in the UEFI.  The system still dedicates some of the system memory for Integrated Graphics.  I believe that it will be used by the system if needed, however.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
SirDanOfCamelot
Author
New member
2 1 0 1
Message 3 of 27
Flag Post
HP Recommended

Are you sure windows will still use it if needed? I'm not so sure because although windows shows 8GB installed it says only 5.9GB usable & 2.1GB hardware reserved

Was this reply helpful? Yes No
old_geekster
Level 16
Level 16
25,261 18,887 2,918 9,291
Message 4 of 27
Flag Post
HP Recommended

@SirDanOfCamelot, no I am not certain that the system will use it.  In fact, I was thinking about shared video memory.  This is system memory that is shared by video and will be used as needed.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
DynacorpLtd
Level 3
18 17 0 22
Message 5 of 27
Flag Post
HP Recommended

I have the same issue, upon some research, I have discovered that the iGPU is not disabled, in fact, you can use it absolutely fine from within Linux, with a discrete video card attached (e.g. the RX 580), furthermore, I lost 2.1 GB of ram only after updating the firmware in the hopes of resolving the issue, before, it was close to 1 GB instead. So now, there's 2.1 GB of unusable memory across all operating systems (Windows, any Linux distro, FreeBSD, etc), for seemingly no reason other than reserved memory for the iGPU that cannot be disabled by the end user.

Was this reply helpful? Yes No
Staticj
Level 3
23 18 0 12
Message 6 of 27
Flag Post
HP Recommended

Is it fair to advertise 8gb of RAM knowingly only only 5.9gb is available? 

Was this reply helpful? Yes No
JimS_43
New member
2 2 0 0
Message 7 of 27
Flag Post
HP Recommended

I haven't updated the firmware in a new 690-0024 and as yoiu say, "only" 1.1GB is reserved for hardware.  CPU-Z reports the integrated GPU has 1GB of memory so that is definitely where it is going.  The firmware update must change that to 2GB.

Was this reply helpful? Yes No
Staticj
Level 3
23 18 0 12
Message 8 of 27
Flag Post
HP Recommended

Perhaps these visual aids will better help explain things. I bought an HP Pavilion 690-0024 from Best Buy. Here is some information that is listed about the product.

 

Bestbuy.PNG

 

 

Here are the results of running the Oculus Rift Compatablity Tool. 

 

oculus.PNG

 

I really hope HP fixes this and makes me a fan of their products. It's not right to mislead people. 

Was this reply helpful? Yes No
Photoray002
Level 15
Level 15
12,677 9,521 1,308 3,940
Message 9 of 27
Flag Post
HP Recommended

Are any of you still having the issue?

If so, please post your specific product number of your model.

It can be found in the HP Support Assistant.

Was this reply helpful? Yes No
DynacorpLtd
Level 3
18 17 0 22
Message 10 of 27
Flag Post
HP Recommended

I am still experiencing this, and have been talking to someone from HP for a while now about it, I should be hearing back from them next week, apparently.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation