• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-15-2020 06:29 AM - edited ‎08-15-2020 06:30 AM

HP Recommended
Product: HP Pavilion Gaming Desktop 790-08xx
Operating System: Microsoft Windows 10 (64-bit)

So ive had this computer for a couple years now. I think that my pc has a dvd reader. I have never seen it open but it would not make scense to be anything else.here is the belived dvd readerhere is the belived dvd reader

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2020 07:07 PM

HP Recommended

Thank you for the additional information, @KungCharlie!  Not a problem.  We were all new at one time on the Forums.

 

According to the Product Specifications there is no DVD Drive:  https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-790-0000i/20395823/model/24596567...

 

The slot for it to be installed is not being used.  There would be a button to open it if it was installed.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-15-2020 11:55 AM - edited ‎08-15-2020 11:56 AM

HP Recommended

@KungCharlie , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎08-16-2020 03:57 AM

HP Recommended

5GS34EA#UUW  that is the product number. Sorry im new to this whole thing

Was this reply helpful? Yes No

‎08-16-2020 07:07 PM

HP Recommended

Thank you for the additional information, @KungCharlie!  Not a problem.  We were all new at one time on the Forums.

 

According to the Product Specifications there is no DVD Drive:  https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-790-0000i/20395823/model/24596567...

 

The slot for it to be installed is not being used.  There would be a button to open it if it was installed.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.