Omen Hub never opens

[mattdanielc]

Hi all

I seem to have a problem that many users have - where the Omen Hub never opens - it just stays on the small box with various phrases appearing etc:

https://h30434.www3.hp.com/t5/Gaming-Desktops/omen-gaming-hub-never-loads-i-always-have-a-spinning-c...

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Omen-Gaming-Hub-not-starting-on-...

I 'reset' the app as per the advice.  And that makes it load after I reboot my PC - but if I close the app down (after it was open) or restart my PC it stops working again.

My PC is brand new.

Any other ideas?  Thanks.

[ub6424]

Hello @mattdanielc 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[mattdanielc]

Thank you for offering to help!  Requested images are below.  Does this help?

[ub6424]

Hello @mattdanielc 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.37.5 Rev.A

0.5 MB

Dec 16, 2021

Download

Intel Dynamic Tuning Driver

1.0.10300.22308 Rev.A

16.9 MB

Dec 22, 2021

Download

Intel Gaussian and Neural Accelerator Driver

3.0.0.1363 Rev.A

0.5 MB

Dec 23, 2021

Download

Intel Management Engine Interface (MEI) Driver

2131.1.4.0 Rev.A

17.8 MB

Dec 16, 2021

Download

(3) Uninstall OMEN Gaming Hub !

(4) Restart Windows

(5) Download and install / update

NVIDIA GeForce Driver for VR

30.0.14.7262 Rev.B

936.1 MB

Mar 22, 2022

Download

(6) Restart Windows

(7) Download and install

OMEN Gaming Hub SDK Package

1.0.55 Rev.A

48.2 MB

Mar 30, 2022

Download

(8) Test again

(9) Please report your results

[SYLee1071]

Which version of Omen Gaming Hub?

[mattdanielc]

Hi - version 1101.2209.4.0

It worked fine for the first week I had it - then stopped working as noted above (had the PC for 2 weeks).

[mattdanielc]

Hi @Ub6424 - I've had bad experience of creating restore points before - I've had issues where my PC really started performing badly etc. 

What is the restore point for?  (i.e. why do you ask me to do that first).

Bizarrely the app worked last night - no idea why, it was after Windows had installed some updates.  But back to normal again today (i.e. not opening) indeed it stopped working when I closed it down and tried to re-open it (so I didn't turn off the PC - I just closed the app down...tried to re-open it and it wouldn't open).

[ub6424]

---

@mattdanielc wrote:

Hi @Ub6424 - I've had bad experience of creating restore points before - I've had issues where my PC really started performing badly etc. 

What is the restore point for?  (i.e. why do you ask me to do that first).

Bizarrely the app worked last night - no idea why, it was after Windows had installed some updates.  But back to normal again today (i.e. not opening) indeed it stopped working when I closed it down and tried to re-open it (so I didn't turn off the PC - I just closed the app down...tried to re-open it and it wouldn't open).

---

Quote: "

System Restore is a feature designed to create a snapshot of the current working state and save it as a "restore point" when important changes are detected on your computer. If a critical problem occurs after installing an update, driver, or app, or after modifying the system settings incorrectly in the Registry, you can use a restore point to revert your laptop or desktop computer to an earlier point to resolve the issue without losing your files.

"

Kind regards

[SYLee1071 · Accepted solution]

There is new OMEN Software and SDK package on line, please follow steps below to update/install:

1. Go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub”, “OMEN Light Studio” or “OMEN Oasis” to the latest.
2. Execute Windows Update to latest version and all optional updates (especially to install "Realtek - Net - xx.xx.xxx.xxxx"), then restart.
3. Launch “HP Support Assistant”, check for updates for the “OMEN Gaming Hub SDK Package”. Follow the on-screen instructions to update the app.
4. In OMEN Gaming Hub, click Update if update message shown in each feature page.

[mattdanielc]

Thank you - but unfortunately Microsoft Store also doesn't work for me.  It won't install any apps - when I click Install or 'Get' it simply hangs.

I've followed steps on sites like: https://www.guidingtech.com/fix-microsoft-store-click-get-install-nothing-happens-issue/ but unfortunately nothing fixes it.  Therefore I can't update anything via this app.  

The only apps which seem to work are 'Xbox' and 'Steam' for me.