• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended

The FurMark thing crashes almost instantly 

HP Recommended

What voltages / temperatures you're seeing under the 'sensor' tab?

HP Recommended

HP Recommended

Can't see much but it all looks normal to me.

 

FurMark crashing and the fact that you're not able to play any games is quite suggestive.

 

If temperatures are normal, your cable to monitor is of a good quality and you do not overclock the card either (you don't, correct?) then my thesis is that it's the graphics card memory that's playing up.

 

So that's something that you should test.

 

Is this PC under warranty?

HP Recommended

I don't overclock and I had this pc for about a week, I had to replace the first one because it wasn't booting up (3 slow beeps and 3 fast beeps)

HP Recommended

Oh dear, that does not bode well then...

 

I would play a bit more with this, and - if unsuccessful in a short term- would get back to retailer asking for suggestions.

HP Recommended

Okay! and thanks for helping! now I'll play Minecraft since it is the only game that works xD

HP Recommended

Do you know what are those green pixels?

 

DBE79587-0442-4CE0-99C4-816CEBA12D6F.jpeg

 

Also, it's getting a lot worse now and the hp support is not responding...

HP Recommended

Just a bit more troubleshooting:

 

How do you connect your screen (and what its size / resolution)? Did you check / try to move the cable? Did you try another port / cable?

HP Recommended

Via the graphics card, I moved the cable and tried another one but nothing... Do you know if it's possible to get a refund in Italy?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.