-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
12,679
4,398
1,310
HP Recommended
Hello @Tom259
Just a heads up: always post the full model or Product number of your computer. The number you gave is actually only a series identifier.
Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H/HP Help and Support/HP Support Assistant.
Open the program and click on your computer in the list.
The 7 digit Product Number will be listed in both those places.
In the mean time...
Are you adding to existing ram or replacing? I always recommend using a tool like CPUz to look up the existing timings of your current ram and match it. Helps eliminate possible issues with compatibility, especially if you are adding to existing ram.
Example:
Memory finders like Crucial's memory finder are a good place to look also. Crucial for example, guarantees their ram to work.
https://www.crucial.com/store/advisor
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community