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‎07-02-2020 10:29 PM - edited ‎07-02-2020 11:20 PM

HP Recommended
Product: Omen 875-1055xt
Operating System: Microsoft Windows 10 (64-bit)

When I select 'Restart' the computer appears to shutdown, but the fan and lights remain on.  The computer will not restart on its own.  I have to hold the power button and force a full shutdown where the fan and lights turn off.  Any suggestion how to get this feature working properly?

Windows 10 (2004) and all drivers are updated.  When I select "Shut down" the computer shuts down normally.  I'm only having this problem with the "Restart" feature.

3 REPLIES 3

‎07-04-2020 04:22 PM

HP Recommended

@Brusay , welcome back to the forum.

 

Give this a try to see if it helps:

 

  • Right-click on an open spot on the right side of the Taskbar
  • Click on Task Manager
  • Scroll down to Windows Explorer
  • Right, click on Windows Explorer.
  • Click on Restart.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎07-04-2020 04:57 PM

HP Recommended

This did not resolve the issue.  Thanks for the suggestion.

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‎07-04-2020 05:07 PM

HP Recommended

You are welcome, @Brusay! 

 

I suggest that you go to Microsoft's Community website to ask them if they can help: https://answers.microsoft.com/en-us/

 

They are the experts on their products and should be able to give you some ideas of what to try.  I have searched and can't find any other solutions.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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