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Level 3
29 27 2 8
Message 1 of 4
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Restart issue.

HP Recommended
Omen 875-1055xt
Microsoft Windows 10 (64-bit)

When I select 'Restart' the computer appears to shutdown, but the fan and lights remain on.  The computer will not restart on its own.  I have to hold the power button and force a full shutdown where the fan and lights turn off.  Any suggestion how to get this feature working properly?

Windows 10 (2004) and all drivers are updated.  When I select "Shut down" the computer shuts down normally.  I'm only having this problem with the "Restart" feature.

3 REPLIES 3
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Level 15
Level 15
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Message 2 of 4
Flag Post
HP Recommended

@Brusay , welcome back to the forum.

 

Give this a try to see if it helps:

 

  • Right-click on an open spot on the right side of the Taskbar
  • Click on Task Manager
  • Scroll down to Windows Explorer
  • Right, click on Windows Explorer.
  • Click on Restart.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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Author
Level 3
29 27 2 8
Message 3 of 4
Flag Post
HP Recommended

This did not resolve the issue.  Thanks for the suggestion.

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Level 15
Level 15
22,921 22,581 2,611 8,910
Message 4 of 4
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HP Recommended

You are welcome, @Brusay

 

I suggest that you go to Microsoft's Community website to ask them if they can help: https://answers.microsoft.com/en-us/

 

They are the experts on their products and should be able to give you some ideas of what to try.  I have searched and can't find any other solutions.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Reply
0 Kudos
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