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aLaQ
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Message 1 of 12
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Adaptive Battery Optimization website not working

HP Recommended
HP Omen 15 2021
Microsoft Windows 10 (64-bit)

I was directed to this link for the Activation / Optimization of my Battery.

 

https://www.hp.com/ph-en/campaigns/product-computer-accessories/finder.html?jumpid=re_r552_ph/en/hho...

 

But the link is not working or functioning well. I entered my details but it keeps on loading.

 

11 REPLIES 11
aLaQ
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Message 2 of 12
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Hi HP! Please help me optimize my battery. It is enabled but not activated. Thank you!

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banhien
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Message 3 of 12
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@aLaQ 

 

Please use HPSA to check Battery and to see does it support that option

 

Omen bat.png

 

as you can see mine is NOT supported.

 

Regards.

BH
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aLaQ
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Message 4 of 12
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Hello! This is mine. It says that it is Enabled but not activated.

I want to activate it. 🙂

 

 

12321.jpg

 

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banhien
Level 19
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Message 5 of 12
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@aLaQ 

 

Sorry, no way I can see the image. Please try

 

      https://support.hp.com/au-en/document/c01297640

      https://support.hp.com/us-en/document/c04700771

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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aLaQ
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Message 6 of 12
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Hello! I've tested all options, the preferred method told me to go to the same link that is not working.

I've reupload the image for your reference.

It says that "ADAPTIVE BATTERY OPTIMIZER: ENABLED /NOT ACTIVATED"

There's a link to activate the battery optimizer and it's the link / page that is not working.

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roman_neverov
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Message 7 of 12
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snapshot.PNG

The same on my OMEN 15-ek1013ur 

Part of battery check log:

Primary_SerialNumber: 02335 01/30/2021

Primary_ManufacturerName: 333-2C-2E-A

Primary_BatteryCTNumber: 6JMYH07TZER22B

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: NotSupported Primary_ACPowerOn: False

Primary_TempCharge: True

Primary_MultBatteryCharge:

Primary_ChargeTest: False Primary_ChargeCapacity: 97

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_ACadapterOK: True

Primary_BatteryCharge: True Primary_DesignCycleCount: 1000

Primary_LowVoltageDisable: False

Primary_AdaptiveBatteryExtender: Enabled/Not Activated

Primary_ACAdapterStatus: False

User requested application to shutdown.

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roman_neverov
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Message 8 of 12
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Where is HP support?

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aLaQ
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Message 9 of 12
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Hello! My Omen 15 doesn't work with software for business laptops. 😞

Are there any other way to Activate the Adaptive Battery Optimization tool?

 

Thanks in advance!

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aLaQ
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Message 10 of 12
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Help us please. Thanks in advance.

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