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- HP Community
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- Re: Adaptive Battery Optimization website not working

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06-14-2021 11:08 PM
Please use HPSA to check Battery and to see does it support that option
as you can see mine is NOT supported.
Regards.
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06-15-2021 04:19 PM
Sorry, no way I can see the image. Please try
https://support.hp.com/au-en/document/c01297640
https://support.hp.com/us-en/document/c04700771
Regards.
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06-17-2021 01:29 AM
Hello! I've tested all options, the preferred method told me to go to the same link that is not working.
I've reupload the image for your reference.
It says that "ADAPTIVE BATTERY OPTIMIZER: ENABLED /NOT ACTIVATED"
There's a link to activate the battery optimizer and it's the link / page that is not working.
06-18-2021 05:44 AM - edited 06-18-2021 05:53 AM
The same on my OMEN 15-ek1013ur
Part of battery check log:
Primary_SerialNumber: 02335 01/30/2021
Primary_ManufacturerName: 333-2C-2E-A
Primary_BatteryCTNumber: 6JMYH07TZER22B
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: NotSupported Primary_ACPowerOn: False
Primary_TempCharge: True
Primary_MultBatteryCharge:
Primary_ChargeTest: False Primary_ChargeCapacity: 97
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_ACadapterOK: True
Primary_BatteryCharge: True Primary_DesignCycleCount: 1000
Primary_LowVoltageDisable: False
Primary_AdaptiveBatteryExtender: Enabled/Not Activated
Primary_ACAdapterStatus: False
User requested application to shutdown.