• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-14-2021 10:03 PM

HP Recommended
Product: HP Omen 15 2021
Operating System: Microsoft Windows 10 (64-bit)

I was directed to this link for the Activation / Optimization of my Battery.

 

https://www.hp.com/ph-en/campaigns/product-computer-accessories/finder.html?jumpid=re_r552_ph/en/hho...

 

But the link is not working or functioning well. I entered my details but it keeps on loading.

 

Category:
11 REPLIES 11

‎06-14-2021 10:04 PM

HP Recommended

Hi HP! Please help me optimize my battery. It is enabled but not activated. Thank you!

Was this reply helpful? Yes No

‎06-14-2021 11:08 PM

HP Recommended

@aLaQ 

 

Please use HPSA to check Battery and to see does it support that option

 

Omen bat.png

 

as you can see mine is NOT supported.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-15-2021 01:55 AM - edited ‎06-15-2021 02:32 AM

HP Recommended

Hello! This is mine. It says that it is Enabled but not activated.

I want to activate it. 🙂

 

 

12321.jpg

 

 

 

Was this reply helpful? Yes No

‎06-15-2021 04:19 PM

HP Recommended

@aLaQ 

 

Sorry, no way I can see the image. Please try

 

      https://support.hp.com/au-en/document/c01297640

      https://support.hp.com/us-en/document/c04700771

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-17-2021 01:29 AM

HP Recommended

Hello! I've tested all options, the preferred method told me to go to the same link that is not working.

I've reupload the image for your reference.

It says that "ADAPTIVE BATTERY OPTIMIZER: ENABLED /NOT ACTIVATED"

There's a link to activate the battery optimizer and it's the link / page that is not working.

Was this reply helpful? Yes No

‎06-18-2021 05:44 AM - edited ‎06-18-2021 05:53 AM

HP Recommended

snapshot.PNG

The same on my OMEN 15-ek1013ur 

Part of battery check log:

Primary_SerialNumber: 02335 01/30/2021

Primary_ManufacturerName: 333-2C-2E-A

Primary_BatteryCTNumber: 6JMYH07TZER22B

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: NotSupported Primary_ACPowerOn: False

Primary_TempCharge: True

Primary_MultBatteryCharge:

Primary_ChargeTest: False Primary_ChargeCapacity: 97

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_ACadapterOK: True

Primary_BatteryCharge: True Primary_DesignCycleCount: 1000

Primary_LowVoltageDisable: False

Primary_AdaptiveBatteryExtender: Enabled/Not Activated

Primary_ACAdapterStatus: False

User requested application to shutdown.

Was this reply helpful? Yes No

‎06-20-2021 07:46 AM

HP Recommended

Where is HP support?

Was this reply helpful? Yes No

‎06-23-2021 05:02 AM

HP Recommended

Hello! My Omen 15 doesn't work with software for business laptops. 😞

Are there any other way to Activate the Adaptive Battery Optimization tool?

 

Thanks in advance!

Was this reply helpful? Yes No

‎06-28-2021 11:55 AM

HP Recommended

Help us please. Thanks in advance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.