Create an account on the HP Community to personalize your profile and ask a question
04-04-2020 04:06 PM
HP assistant recently suggested a BIOS Update for some reason. After the update my pc suddenly can't detect my nvidia rtx graphics card and is using microsoft basic renderer. I don't know what happened.
My card doesn't even show up in device manager and I can't download, find, or update my drivers because i get the message "this graphics driver could not find compatible graphics hardware"; and it's not compatible witn this version of windows
Without the card i get 3ps in games. It worked fine before bios update. Iv've tried troubleshooting and support and can't fix it. Because of COVID 19 I can't get anyone to respond in tech support.
Solved! Go to Solution.
04-04-2020 04:17 PM
First off, I will recommend that no one use the HP Support Assistant to update the bios.
With that said, what version bios is installed now?
Can you try to revert the bios back to the last known version via the Windows and B key?
Here is a video on how to do this...
04-08-2020 04:00 PM
Its possible the card might need to be reballed/resoldered to the motherboard. You don't simply remove the card from the socket and re-seat it.
Here is the link to HP Support if you are still under warranty...