BIOS Update Failure

[Purp127]

Hello, I own Victus 16 Gaming laptop. I received Windows 11 major updated rolled on 20th September. And on 23rd, there were 4 more updates pending with error including Realtek. 

I updated and my screen went blank. HP BIOS was updating and for one-and half hour my  screen is not loading. 

I reinitiated the update by pressing Windows+B it showed Bios updated 100% and went to startup again.. But the screen isn't loading. Please help.

[ub6424]

Hello @Purp127 

Sorry to hear that you are having problems ... I would like to help you.

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(6) Please report your results

[ub6424]

Please report back

Kind regards

[Purp127]

Hello, regarding to my issue I downloaded the external driver through USB and still it failed to re-install BIOS (even though I successfully did it).

I went to HP Service Centre and they told me my Windows 11 System is unstable. So the BIOS Driver provided on the website wasn't really essential for Victus Series. They called their team, got me another version of the driver and re-installed BIOS and my laptop started working again!

Also, I'd like to tell you, plugging-in charger/ or full battery isn't the real issue with the installation or laptop. It's the version and instability in my case. There's a corrupt Dolby Atmos update on laptop which is causing issues, still not resolved.

[ub6424]

Hello @Purp127 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results