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06-27-2021 11:52 AM - edited 06-27-2021 11:53 AM
I was constantly getting good battery backup(3 hrs even if it's connected to WiFi) from my HP Pavilion gaming and overheating issues were close to none, but then after BIOS Update in May I felt the battery was draining fast so i checked HP Diagnostic and found out that there is some issue in battery and HP Support assistant was showing Replace the battery which says "THE BATTERY IS REPORTING A FAILURE AND NEEDS TO BE REPLACED AS SOON AS POSSIBLE. YOUR BATTERY MAY BE COVERED BY YOUR HP WARRANTY.PLEASE CONTACT HP. QC01WC-A9WAKU-MFPU2K-COEP23". Due to COVID-19 safety norms I postponed the service and did it in June . The technician changed the battery and i thought as it was all my battery's fault now the issue will get resolved but the issue got resolved upto some extent only and even now i am just getting 2 hrs of battery backup without Internet Connection and as soon as I connect to the internet the backup reduces to 1hr and laptop is slighty heating even in very light surfing in the Google(Which was definitely not the case earlier). please give advice what to do now.😐
06-30-2021 08:32 AM
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I recommend you to contact the HP Support Team regarding this again as this could be a hardware issue.
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