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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (771S7AV)
Microsoft Windows 11

I bought my gaming laptop this June. I have not used it much. I use it 2-3 times a week but I noticed that when I hibernate it, the battery drains. Just yesterday I put it in hibernation mode at 58% and when I turned it on today the battery was 45%. Hibernation mode is not serving its purpose. I am worried now that this is a new laptop that I can't even bring with myself during traveling and it always needs charging.
On my end, I fully updated my laptop for any updates for windows 11 including optional updates thinking it might help but it didn't. There was a BIOS update as well but that also didn't solve this issue. I contacted HP support through chat and they tried to solve my problem via remote access but the agent said that my battery is NORMAL and has no issues. I have run Windows 11 PC Hardware diagnostics as well but the results show that everything is normal.
I don't know what is the issue? I am not an expert in battery knowledge and I have tried my best to find out what the issue is but I am at my wits end. Please help me any way you guys can. 

1 REPLY 1
HP Recommended

Hi @Bianca_jay,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with Battery drains when I hibernate my new gaming Victus By HP 15.6 Inch Gaming Laptop 15-Fa1000, The screen is not turning on Not to worry I will help you to get a resolution to resolve the issue.

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

After the above  troubleshooting steps if the unit  turns on 

 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

 

follow this link to run the test hardware test 

 

 HP Notebook PCs - The battery does not power notebook or hold a charge

Let us try Battery Calibration,

Please charge your computer for 100% and disconnect the charger and continue working on it till the battery drains completely to 0% then connect the charger and  once the unit charged  100% then check 

 

Also, try updating the computer:

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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