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11-07-2021 02:14 AM
Product: Victus 16
Hello! I bought myself a brand new Victus 16 laptop. When I put it on charge to charge, the battery began to hum, is this normal?) It is very hard to hear, but if you bring it to your ear, you can hear zzzzzz. I don't know what to do with this.... and is it dangerous?...
1 REPLY 1
11-10-2021 09:14 AM
Hi @Arthur227, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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