• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP OMEN 15-dc1018ur
Microsoft Windows 10 (64-bit)

Hello. When using a laptop, I noticed that the battery runs out extremely quickly. Why is this happening and how to prevent it? The laptop was bought relatively recently, a few days ago. Help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Windows Pro does not come installed on that model, they are correct.The command center has been changed and will continue to change and offer more options as it matures. But the reason the Omen Command Center is not giving you the options for overclocking is because - laptops cannot handle overclocking like a desktop can due to the HEAT generated. The processor has to also be the unlocked version and yours did not come with one. Only desktops can come with unlocked CPUs.

 

Tell me what should I do?

You have installed the bios upgrade now, correct? If you have other issues with performance, I have twice suggested you contact HP Warranty for further help now. 😉

 

Edited for typo's.

View solution in original post

22 REPLIES 22
HP Recommended

How are you using the laptop so I know what is going on?

Are you gaming or watching streams with battery only?

How fast is the battery running out?

HP Recommended

At the moment I use it mainly for surfing the Internet, I also install the most necessary programs. However, I do not play or watch streams. If you charge the battery to 100 percent and operate the laptop, doing the tasks I have said above, the laptop will last about 1 hour and 20-30 minutes, which is too little for him. Also, I do not use a laptop connected to the network, so as not to ruin the battery. I even downloaded the AIDA64 extreme program to monitor the status of the laptop, and in it you can find the percentage of battery wear, it shows 0% for my laptop. What do you think might be the problem? Maybe I’m missing some drivers, the battery indicators I have stated above are consistent with the minimum brightness of the display, so even saving energy does not help. I also have problems with the driver for the integrated graphics adapter, so this driver is not in the device manager, but there is only a discrete graphics card Nvidia Geforce gtx 1660ti. Help.

Integrated graphics card I tried to setup has a name "Intel uhd 630 graphic solution" for my processor.

I have problem else. I don't know which model of Intel core processor is in my laptop:

8750H or 9750H? In different places is written differently.

 

HP Recommended

OK so only the necessary programs... But I would have no idea what those programs are unless you state them, right? 😉

 

Anyways, you cannot access switchable graphics with that system because that option only works with Omen laptops that use a GTX 1050 or ti.

Otherwise, about all I can suggest is you contact HP Support directly and ask them what they are willing do about it.

Contact HP Worldwide | HP® Official Site

 

If you go the This PC and right click and choose Properties, it will show you which CPU is installed. According to your specs, it should be the Intel® Core™ i7-8750H.

Example...

info properties.JPG

 

HP Recommended

Hi Tigran_1126!

You can verify your CPU model in a Task Manager (see the picture down below, in my case it's Intel Xeon).

Could you provide name of your processor (including what's after @)

Could you tell me what is the CPU usage on idle?

What is the average clock speed?

Is there any thread of your CPU being saturated (100% usage)?

To view usage per-thread, right click on the usage graph -> Change graph to -> Logical processors

clipboard_image_1.png

 

HP Recommended

Hello, MaPo31415. Here is an information you wanted me to send you.

20190801_141329.jpg

HP Recommended

 Photoray002, all the programs I have installed:

Google Chrome

AIDA64 Extreme v6.00

Omen Command Center

CCleaner

Omen Audio Control

Thunderbolt Software

Intel Driver & Support Assistant

Hp System Event Utility 

 

 

HP Recommended

Phororay002, it means that I won't can install driver for integrated graphics card?

 

HP Recommended

It's just like the guy said, don't worry about integrated graphics drivers, your laptop is not using them anyways, this laptop does not support NVIDIA Optimus, but you have an access to G-Sync instead. This is not the cause of your problems.

HP Recommended

What do you advise me to do to save battery power? I noticed that my laptop has AMI bios, it says in the windows settings that it is outdated. Can a BIOS update solve my problem? In addition, when installing OMEN Command Center, an inscription appears stating that your version of the BIOS is outdated and that this can adversely affect the operation of the program.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.