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George-mk
Level 2
17 14 0 1
Message 1 of 8
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Battery problem

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OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

Hello, I opened my laptop for cleaning up and I found out my battery was damaged and probably needs to be replaced. I could also hear a weird noise from the left fan of the laptop. I removed the battery because I read that it could be even dangerous for a fire. I will post some pictures of the battery. The weird thing is that the battery tool from the support assistance seems to be ok. Please let me know as soon as possible if it is dangerous to keep using the battery or if I have to replace it, thank you.

 

118795469_686848438707223_4032721354330627373_n.jpg118810254_1976189019184443_5679688452433365307_n.jpg118831186_2645950672310286_4894929285582987344_n.jpg118840918_631071804505281_2591059707875430231_n.jpgbroken fan? what could make it break?broken fan? what could make it break?118896257_375100566816379_1884498939014065425_n.jpg118901804_230402571736733_8681362007530286661_n.jpgh p support assistance battery testh p support assistance battery test 

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George-mk
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118831186_2645950672310286_4894929285582987344_n.jpg118840918_631071804505281_2591059707875430231_n.jpg118896257_375100566816379_1884498939014065425_n.jpg118901804_230402571736733_8681362007530286661_n.jpg

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George-mk
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My battery is like this guy's https://h30434.www3.hp.com/t5/Gaming-Notebooks/swelling-of-SR04XL-battery/td-p/7458349 but i cant upload my batter, probably because it case some details on it?

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Riddle_Decipher
HP Support Agent
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Message 4 of 8
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@George-mk I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

George-mk
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Hello, i have replied to you in a private message. Please let me know if you need more information. I wont accept as a solution yet as i would prefer to let the community know what they also do in a case like that and maybe post here the recommended solution from hp direct, if that is ok for you of course.

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Riddle_Decipher
HP Support Agent
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@George-mk Thank you for the details, I have forwarded the information to the concerned team and a supervisor will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!

Riddle_Decipher
I am an HP Employee

George-mk
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Thank you for informing me. I will post the aolution from hp here so anyone with the same problem could save some time and easily find a solution for the problem, thank you

Riddle_Decipher
HP Support Agent
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@George-mk Alright, they should get back to you, within 5 to 7 business days, expect a slight delay due to the pandemic affected areas.

Good luck!

Riddle_Decipher
I am an HP Employee

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