Bios on support site seem to be wrong.

[Jerad2142]

When I look up my laptop's bios the site seems to be giving me the wrong version. The laptop's current is F.03-05/06/2022, the site is saying the available drivers are F.05 Rev.A Mar 13, 2022, but if I try to upgrade to those it claims they're not compatible (Which being the date of F.03 is newer makes sense).

Thanks,
Jerad

[ub6424]

Hello @Jerad2142 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32

[Jerad2142]

Thanks for the quick reply, the product number is 509V6AV.

[ub6424 · Accepted solution]

(1) Reference page:

https://support.hp.com/us-en/drivers/selfservice/omen-17.3-inch-gaming-laptop-pc-17-ck1000/210099790...

Run on Windows 11 version 21H2 or later

HP Notebook System BIOS Update (Intel Processors)

F.05 Rev.A

15.2 MB

Mar 13, 2022

Download

Run on Windows 11

HP Notebook System BIOS Update (Intel Processors)

F.05 Rev.A

15.2 MB

Mar 13, 2022

Download

Both links are the same:

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138829.exe

(2) If the file does not run, it is HP's error. Contact HP Support.

(3) The solution is "that we can not solve it ourselves, only HP".

[Jerad2142]

Is there a trick to getting ahold of HP? Every time I go into the chat system and choose technical issues it eventually just directs me out to these forums. 

[ub6424]

Is the HP warranty of your notebook valid ?

[Jerad2142]

Yeah not even a month old yet.

[ub6424]

Do you urgently need the Bios update ? It only fixes this error:

F.05 Rev.A

- Fixes an issue where the left and right sound channels of a Bluetooth headset connected to the system are reversed.