Black spot on the case of the omen laptop

[zampaluca]

As you can see in the photo there is this black spot on the case, I dont remember if it was alredy  this way when i buyed it or if it formed after, can someone tell me if i should do something about it? I dont care for the Black spot if its safe to jeep ut this way, I m just worried about the pc.

[VikramTheGreat]

Hi @zampaluca,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks so much for considering HP as one of your options! We appreciate the time you've taken to research and compare. It sounds like you’ve already done a lot of thoughtful analysis based on your needs, and we’d love to help you further.
 

You're right that both devices have their strengths, and choosing between a traditional laptop and a 2-in-1 depends a lot on personal usage style. While HP displays are designed to be durable and tested for long-term reliability, we completely understand your concern about longevity, especially with moving parts in convertible designs.
 

👉 We’d love to offer personalized help. Please send us a private message with the following so we can better assist you:

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[zampaluca]

HI VikramTheGreat i'm talking about the darker spot L shaped you can see in the picture, its right behind the "OMEN" logo, i just want to know if its a problem or its normal this way.

thank you for your reply anyways 

[VikramTheGreat]

Hi @zampaluca,

Thank you for letting me know. This is a cosmetic part, and the L-shaped dark spot looks like it's created due to some impact from another device placed on the Pc This is not covered in warranty. However, to get more help, please share the Pc Serial number so I can try to find the warranty details to help better.

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[zampaluca]

I THINK YOU CANT HELP. I LL WAIT FOR SOMEONE TO HELP TY.

[VikramTheGreat]

Hi @zampaluca,

Thank you for getting back to us.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support