• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎06-28-2021 07:37 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk0xxx
Operating System: Microsoft Windows 10 (64-bit)

About an hour ago I connected my PS5 controller to my laptop wirelessly through Bluetooth with no problems. Since then, my laptop is now claiming that the device does not have Bluetooth and that I need an adapter. When I go to my Bluetooth device settings, it shows my previously paired devices but says that Bluetooth is turned off. The option to turn Bluetooth on and off has also disappeared from my laptop settings. 

Category:
1 REPLY 1

‎06-28-2021 07:39 AM - edited ‎06-28-2021 07:40 AM

HP Recommended

Here are some screenshots of information that might be helpful. I've tried installing intel drivers for Bluetooth, rebooting the system in safe mode, restarting the drivers and setting them to automatic start-up and yet the laptop is still claiming it no longer supports bluetooth.


Untitled.png
Untitled 1.png

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.