• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-ec1050ax
Microsoft Windows 11

I own a Hp Pavillion Gaming laptop 144hz version. I have been using it for 1 year and a month but recently (it's been a week now) when I turned my laptop on bottom part of the screen around 3 or 4 inches was black and flickering then I think maybe it's a software issue so tried updating my drivers and even tried to go back on pervious version but it didn't worked after few hours i gone to settings and turn the refresh rate to 60 and it worked but whenever i tried to go back to 144 it happens again and again.

I even tried to go to bios in 144 hertz and it works fine in bios now I don't know if it's a software problem or hardware.

WhatsApp Image 2022-09-29 at 15.09.04.jpgThat black border goes away in 60 hz.

6 REPLIES 6
HP Recommended

Hello @Ghost23 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name: Microsoft Windows 11 Home Single Language

Version: 10.0.22621 Build 22621

System Model: HP Pavilion Gaming Laptop 15-ec1xxx

System SKU ( equals HP product number) (p/n): System SKU 1N1G4PA#ACJ

Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date: AMI F.27, 17-03-2022

 

 

2. screenshot Screenshot (1).png

HP Recommended

Hello @Ghost23 

 

(1) Download and install

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

- Perform <all> tests

 

(2) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(3) Download and install

AMD High-Definition Graphics Driver

27.20.21030.11000 Rev.H735.8 MBNov 18, 2021Download

NVIDIA Graphics Driver

30.0.14.7141 Rev.G933.9 MBSep 10, 2021Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Restart Windows and test again ...

(5) Please report your results

HP Recommended

Nothing worked 

 

HP Recommended

Hello @Ghost23 

 

What are the results of <HP PC Hardware Diagnostics Windows> ?

HP Recommended

Please report back

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.