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09-29-2022 03:41 AM
Product: HP Pavilion Gaming - 15-ec1050ax
Operating System: Microsoft Windows 11
I own a Hp Pavillion Gaming laptop 144hz version. I have been using it for 1 year and a month but recently (it's been a week now) when I turned my laptop on bottom part of the screen around 3 or 4 inches was black and flickering then I think maybe it's a software issue so tried updating my drivers and even tried to go back on pervious version but it didn't worked after few hours i gone to settings and turn the refresh rate to 60 and it worked but whenever i tried to go back to 144 it happens again and again.
I even tried to go to bios in 144 hertz and it works fine in bios now I don't know if it's a software problem or hardware.
That black border goes away in 60 hz.
6 REPLIES 6
09-29-2022 05:16 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Monitors>
--->>> Send screenshot
(3) Please report your results
09-29-2022 06:45 AM
OS Name: Microsoft Windows 11 Home Single Language
Version: 10.0.22621 Build 22621
System Model: HP Pavilion Gaming Laptop 15-ec1xxx
System SKU ( equals HP product number) (p/n): System SKU 1N1G4PA#ACJ
Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: AMI F.27, 17-03-2022
09-29-2022 08:38 AM
(1) Download and install
HP PC Hardware Diagnostics Windows
|126.96.36.199 Rev.A||339.2 MB||Mar 10, 2022||Download|
- Perform <all> tests
(2) Create Windows system <restore point>
(3) Download and install
AMD High-Definition Graphics Driver
|27.20.21030.11000 Rev.H||735.8 MB||Nov 18, 2021||Download|
NVIDIA Graphics Driver
|188.8.131.5241 Rev.G||933.9 MB||Sep 10, 2021||Download|
OMEN Gaming Hub SDK Package
|1.0.57 Rev.A||48.3 MB||May 4, 2022||Download|
(4) Restart Windows and test again ...
(5) Please report your results
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