Brand new HP Victus 16 has a swelling above the f1 key, on the speaker

[Fidel6]

English is not my first language so if i dont make sense , im sorry for that. I noticed a stratch yesterday on my laptop and i tought it could be just a stratch and didnt mind it at all. Then today, when i touch it i can almost feel the bump on the stratch. I didn't evet start playing games on this laptop. Its been only a month since i bought this. If you dont know or didn't see something like that. Could you at least tell me what is under that area so i can understand if there is a part of laptop that can cause problem or a part that can cause to swollen and cause this crack. I didnt write so well but i think you can understand my problem

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[Irwin6 · Accepted solution]

Hi @Fidel6,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support