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12-08-2019 03:17 AM
Hello, i wish to purchase this laptop (HP OMEN 15-dc1054nr ) from a seller from Amazon but i am currently not residing in the states. In my host country, there is HP service centre, so my questions are:
1) will HP honour its 1 yr global warranty if i buy from Amazon?
2) can i buy warranty extension in my host country?
3) what can i do if (fingers corssed) my product ran into issues while i am in my host country?
I am about to pull the trigger but these questions about warranty are holding me back. Appreciate any and all assistance!
12-08-2019 05:17 AM
Good idea to ask before purchasing.
If that exact model number is not sold in your country you reside in, there will be no warranty.
Global warranties are only valid to a country if that model number is sold in that country.
Since the HP OMEN 15-dc1054nr is not sold in Singapore, it will not have a warranty. Its only officially sold by HP in the USA, so its only valid in the USA. There is no extension warranty that will change this.
Hope that answers your question.
12-08-2019 05:32 AM
Thank you. In Singapore HP has this: https://store.hp.com/sg-en/default/omen-by-hp-15-dc1083tx-7lj24pa.html which is exactly the same as 15-dc1054nr. It appears that HP changes the name of laptop ever so slightly in different countries so as not to honour their global warranty. Interesting.
Then i suppose it is a gamble to buy it from Amazon and have it shipped over. What a shame.
12-08-2019 05:46 AM
The different model numbers do also represent what countries they are sold in.
I assume it was cheaper to buy from Amazon USA and ship it. Amazon does put out some incredible prices sometimes.
YES you are taking a gamble if you ship any PC from one country to another that doesn't have a warranty there.
12-08-2019 09:45 PM
.... It appears that HP changes the name of laptop ever so slightly in different countries so as not to honour their global warranty. Interesting.
Sorry for jumping in. The policy of HP Global warranty is
"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).".
And the suffix nr machines are ONLY available in the US (may be North America), the tx machines are only available somewhere in Asia Pacific. Now you know where the problem is, you have to send your nr machine back to the US for warranty claim.
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