CPU Throttling on switching to best performance mode.

[Huntex3r]

I have been running games like Fortnite on recommended settings (ofc plugged in) and when switched to "Best Performance state" on the battery menu from the taskbar, the CPU and GPU temperatures exceed their normal range and the CPU starts to throttle 15-20% so that the CPU gets somewhat cooler, there is neither a game lag  nor any frame drops. But the heat produced is damaging and harmful for the laptop in the long run. 

In Best Performance State:

CPU  Multiplier: 34x

CPU Temp: 95-96° 

GPU Temp: 87-90°

As I switch on to "Better Performance Mode", the following changes takes place-

In Better Performance State:

CPU  Multiplier: 19x (gaming); 9x (idle)

CPU Temp: 80-85° (max)

GPU Temp: 72-75° 

There's no CPU throttling and the games run fine even in this state but what I need to know is, "Is this normal?"

My Laptop is brand new, its just been a month that I brought it, so the vents shouldn't be stuck with dust.

All the drivers are upto date and rechecked via HP Support Assistant.

The ambient temperature is  24°C.

Kindly help me out, if this is abnormal let me know how to contact support regarding the same and what they can do to help me out. Will they be repasting it or will they replace the unit? 

Looking forward for good support.

[Flower_Bud]

@Huntex3r

Welcome to HP Forums 🙂

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, CPU throttles on high performance,

I'd like to thank you for the detailed description of your concern, as you have ensured I don't have to ask any more questions, that said,

Generally, when temperatures inside the computer case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

However, the Omen devices have multiple coolants that begin to work on cooling the device if the 95 degrees mark is crossed, hence there's nothing to worry about and this is completely normal for a gaming device to heat up as much as its heating up on your device.

That said, if it's heating over 95 degrees Fahrenheit, you should take necessary steps such as updating BIOS, testing for hardware failures and others mentioned in this article: https://support.hp.com/in-en/document/c01657439.

Keep me posted,

Have a great day 🙂

Cheers 🙂

[Huntex3r]

Thanks @Flower_Bud for the reply.

It seems like in my question, I didn't mentioned that the temperatures are written in degree Celsius.

Does that change your answer too?

[Photoray002 · Accepted solution]

Hello @Huntex3r

I got ya on the Celcius... lol.

Yes any system is going to throttle when the cpu gets that hot.

My question is, why is it that high just playing Fortnite???

I would say, go ahead and contact HP Support anyway and discuss it.

Repaste? That might be all thats needed, but we would have no way of knowing what Support Services will do.

You will have to ask.

Contact them via this link...

Contact HP Worldwide | HP® Official Site

Just my opinion.