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‎04-28-2020 12:06 AM

HP Recommended
Product: HP OMEN 15-DH0039
Operating System: Microsoft Windows 10 (64-bit)

I uninstall the application. When I go to microsoft store. I cant download or install it. it show this.Can't install. Error code 0x80073D02... "The app can't update when it's open."

2 people had the same question
6 REPLIES 6

‎04-28-2020 12:34 AM

HP Recommended

@Phirdos 

 

That error code is something to do with Windows. Can you Open OCC now ? Just use Windows Store to update it

 

(a) Go to Windows Store and search for Omen Command Center,

(b) Select Update  (it is hidden next to Launch button).

 

Regards.

BH
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‎04-28-2020 02:05 AM

HP Recommended

I have uninstall the pre-installed omen command center. So I go to the microsoft store to install the new one.

Then I got those error.

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‎04-28-2020 02:12 AM

HP Recommended

I have try to do "wsreset.exe" and go to microsoft store app setting to reset it. Currently, this occur.omen command center.png

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‎04-28-2020 04:02 PM

HP Recommended

@Phirdos 

 

As mentioned before, that error is Microsoft related. Please fix that using

 

           https://windowsreport.com/windows-8-error-codes-windows-store/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-16-2020 05:55 AM

HP Recommended

I had the exact same error and fixed by following these steps:

Click Start, type powershell, right click Windows Powershell and go to run as Administrator

Paste the following to remove the offending App:

 

Get-AppxPackage -Name "*ad2f1837*" -Allusers | Remove-AppxPackage

 

Then try download Omen Command Center again from Microsoft app store, still get the same error but Omen Command Center now opens fine. Now I can adjust my lighting, woohoo!

 

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‎05-16-2020 11:56 AM

HP Recommended

Apologies for jumping in unannounced.

 

@Phirdos 

The image you posted does not appear to indicate you are logged into your Microsoft account.

This might be an anomaly - perhaps your sign-in icon is the generic people icon.  ?

IF you are not signed into your Microsoft Account, the Windows Store won't function as expected.

 

If you are not signed in,

Open the Windows Store

Click the "people" icon (Located in the top right corner of Windows Store menu, to the right of the Search bar)

Log into your Microsoft Account

 

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology



Dragon-Fur

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