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‎08-13-2022 10:23 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0101ax
Operating System: Microsoft Windows 10 (64-bit)

From the past few days while playing valorant, my charger frequently disconnect charging. I then have to manually turn off the switch & turn on again for it to charge. But after couple of seconds to minutes the problem arises again. Any fix or do I have to change my charger ultimately. When doing a normal task it charges as usual but occurs only when playing Valorant( No problem in Fall Guys).   

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1 person had the same question
2 REPLIES 2

‎08-13-2022 11:56 AM - edited ‎08-13-2022 11:57 AM

HP Recommended

Hello @d3vansh 

 

Before you do anything else please

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

Perform < all > tests but focus on power/battery.

 

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

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‎08-15-2022 01:22 AM - edited ‎08-15-2022 06:32 AM

HP Recommended

I followed the steps mentioned but all the tests in HP PC Hardware Diagnostics (UEFI) passed showing no failure. I ran the AC adapter test , Power test & Charging port test multiple times but the final results were same with the PASS ID - 21857-96717-53854 . I think either the charging brick, when gets heated , it malfunctions or it is unable to supply the required wattage needed when gaming or doing a heavy task.    

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