Create an account on the HP Community to personalize your profile and ask a question
09-01-2020 01:20 AM
I have bought a Pavilion 15-dk1170nf three weeks ago.
What happened :
Because my computer was becoming weirdly hot, I decided to turn it off, let it cool down and then turn it back on. At this moment I got this message :
The system has detected that a cooling fan is not operating correctly.
Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage.
The system will shutdown in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.
System Fan (90B)
What I can see/hear by myself :
The Pavilion is equipped with two cooling fans.
When facing the computer, the one on the left seems to be working correctly. It spins and the speed varies depending on the task.
However, the right one has got a weird behavior. It turns for about 1-2 seconds at a fixed speed, stops for about 5 seconds and follows the same cycle again and again. While turning I can hear a very little clicking noise.
What I tried :
I followed the instruction of the support HP website: https://support.hp.com/us-en/document/c03620929
It includes :
- Cleaning through the vent openings with an air duster.
- Doing the Hard Reset process.
- Updating the BIOS.
I also switched off and on the HP CoolSens application to see if there was any difference (there isn't).
My issue with warranty :
I guess the most logical thing to do would be to send it back to fix it by using the warranty.
But, long story short, I bought it in France, I live currently in Japan and I am not supposed to go back to France that soon.
Thus, fixing it here (even if it means losing the warranty) would be cheaper than sending it back (especially because it would need to be sent back again to me in Japan after). And here I'm only talking about money but more practically, it means I'm out of computer for probably 3 weeks, which is not an option.
Therefore, I'm searching here for solutions that do not include using the warranty or sending it back.
I hope I gave enough details about the issue and the situation.
Thank you in advance for any help!
PS: I apologize for any mistake in my English.
09-03-2020 08:57 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
To fix this error, use the following steps:
Press Enter to clear the message and allow the system to boot to the Windows Desktop.
Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Have the computer serviced to clean internal components and replace the system fan if necessary. Make sure to address the following items when servicing:
Thoroughly remove dust from all internal cooling components.
Make sure wires from the system and CPU fans are connected securely to the motherboard.
Confirm the system fan blades spin correctly, and the fan is not producing loud noises. If not working correctly, replace the system fan.
Remove old thermal compound from integrated circuits and heat sinks and replace with new thermal compound.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-04-2020 04:11 PM
Thank you for posting back.
Since you have already tried most of the troubleshooting steps to resolve this issue,
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee