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‎04-27-2022 03:54 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello, when I open some applications (Photoshop, blender 3D) with a 6600M video card on an OMEN 16.1 inch Gaming Laptop PC 16-c0000 laptop, then after a while the application freezes and artifacts appear.

arkadiy915_0-1651053037053.png

 

The drivers are the latest AMD. Bios has been updated to the latest version available on the website.

The problem is floating, if you load the 6600m video card in the background, the problem disappears.

Tested the video card itself for problems, never had any errors either.
I suspect that the problem is either in the ADM drivers since the card is quite new, or in the BIOS on the laptop. I doubt that this is some kind of hardware defect, since only certain applications freeze, in the games of all everything works fine.
If you run applications with integrated graphics, the problem disappears, but for example, photoshop does not work well with an integrated video card and recognizes only 6600m, which creates inconvenience.
The laptop is literally a month old, the problem appeared immediately.

 

Tell me how to solve this problem? Can you somehow roll back the BIOS version, or is a new update planned?

 

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2 people had the same question
1 REPLY 1

‎04-27-2022 07:37 AM

HP Recommended

It seems this is a common problem with most brands of this HP laptop.

 

Use this thread to see if you can find some useful information as regards this issue.

 

https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-OMEN-16-Black-artifacts/td-p/8343419

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