Customers ignored by HP Support

[MaPo31415]

Hello, I would like to address the fact, that many HP customers on this forum are facing the same problem and HP is actively ignoring pleads for help.

The issue is:

HP Omen 15/17 & HP Zbook 17 G5 Laptops suffering from permanent usage of some CPU cores due to ACPI GPE 6F Interrupt Storm.

I created a mega-thread that covers this issue and aggregates users of this forum that have been ignored - despite multiple replies with possible leads, I haven't receive a single response from HP agents.

https://h30434.www3.hp.com/t5/Gaming-Notebooks/High-CPU-Usage-System-ACPI-sys-ntoskrnl-exe-Omen-15-1...

Whereas this is the first user I noticed, that pinpointed the issue in 100% (over a year ago!):

https://h30434.www3.hp.com/t5/Gaming-Notebooks/One-CPU-thread-constantly-at-90-in-Linux-acpi-gpe6F/t... 

This issue was already fixed by ASUS and ASRock - in both cases by BIOS upgrade.

FYI: I know that there is a similar issue cause by HDD Cady - that's not the case here. I'm also 150% sure that it's not a hardware issue - too many users experienced the same issue, too many of them have been ignored.

[MaPo31415]

I wanted HP Support Agent to finally notice our issue - got this thread, filled with in-depth technical analysis, flagged as SPAM instead.

[Arthur-c]

@MaPo31415

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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